Refund & Cancellation Policy

Last updated: September 2026

1. Overview

GST Hub offers subscription-based access to its GST data preparation workspace. This policy explains the general rules applicable to trial access, paid plans, cancellations and refunds.

2. Free Trial

GST Hub may provide eligible users with a 14-day free trial, subject to the applicable trial terms and plan limits displayed on the website.

The trial is provided so that users can evaluate GST Hub before purchasing a paid subscription.

3. Paid Subscriptions

GST Hub offers paid subscription plans as displayed on the pricing page.

Subscription fees, applicable taxes and plan limits are presented to the user before completing a purchase.

4. Cancellation

Users may request cancellation of their subscription by contacting GST Hub support.

Cancellation does not automatically create an entitlement to a refund for a subscription period that has already been purchased, except where a refund is required by applicable law or approved by GST Hub under this policy.

5. Refunds

Because GST Hub provides access to a digital software service, subscription payments are generally non-refundable once the paid subscription has been activated.

Refund requests may nevertheless be reviewed on a case-by-case basis where there has been a duplicate payment, an incorrect charge, a technical issue that materially prevented access to the service, or another circumstance where GST Hub determines that a refund is appropriate.

Nothing in this policy limits any refund or consumer rights that cannot legally be excluded.

6. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same subscription or have received an incorrect charge, please contact us as soon as reasonably possible with the relevant payment details.

We will review the transaction and, where appropriate, arrange a correction or refund.

7. Service Issues

If you experience a technical problem that prevents you from accessing or using GST Hub, please contact support so that we can investigate the issue.

Where a material service issue is confirmed and cannot reasonably be resolved, GST Hub may consider an appropriate remedy, including a refund or service adjustment, where applicable.

8. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or another appropriate method supported by the payment provider.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.

9. Taxes

Applicable taxes, including GST where required, may apply to GST Hub subscriptions.

The treatment of taxes in any approved refund will be handled in accordance with applicable requirements and the underlying transaction.

10. Account Termination

If an account is suspended or terminated because of a violation of the Terms of Service, misuse of the service or other prohibited activity, a refund will not ordinarily be provided for the unused subscription period, subject to applicable law.

11. How to Request a Refund

To request a refund or report an incorrect payment, contact us at:

Email: hello@gsthub.in

Please include your registered email address, relevant subscription information and a brief explanation of your request.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, subscription structure or applicable requirements.

Any updated version will be published on this page with a revised "Last updated" date.

13. Contact

For questions regarding cancellations, refunds or subscription payments, please contact:

Email: hello@gsthub.in